F.A.Q.
Check below for answers to many common questions. Please contact us with additional questions and concerns.
What is SaaS?
Historically, healthcare organizations lag behind other industries when it comes to technology adoption. It is not surprising to find many healthcare companies unaware of the benefits of the SaaS, or Software as a Service, model. Healthcare SaaS has experienced considerable growth, and while in the early adoption phase we expected that decision makers would be wary of investing in a SaaS model for mission critical operations, we made the transition process seamless by offering 99.99% uptime guarantee and secure, 24/7 access to applications.
Why should I consider Software-as-a-Service (SaaS) for software acquisition?
- No additional hardware purchases
- Greater reliability, security and privacy
- Quicker time to value
- More robust scalability
- Lower internal staffing requirements
- Reduced risk
How does SaaS work?
Software-as-a-Service is a subscription based software solution delivery model. 360 Health Systems will host both the solutions and data on our secure state of the art infrastructure. You can access your solution “24/7” as if it resided locally, but without all the additional expenses for licenses, hardware, maintenance and support, additional personnel, etc.
Does 360 Health Systems mitigate my risk?
Yes.
What level of security does 360 Health Systems offer?
360 Health Systems is HIPPA compliant, operating within a SAS 70 Type II certified Facility with a Tier 4 level.
Who owns my data?
You maintain ownership of your claims and contract data. Provisions in our user agreement provide that we either destroy or return this data to you if you elect to terminate the subscription.
What performance guarantees does 360 Health Systems provide?
360 Health Systems guarantees 98.7% uptime. Our Support team is available weekdays from 8:00 A.M. to 6:00 P.M. Eastern Time.